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Handmade metal for homes that prefer
permanence over polish.
Wash gently by hand with mild soap and a soft cloth. Dry immediately after washing. Avoid harsh scrubbers, dishwashers, and long soaking. Some pieces may naturally darken or develop patina over time, which is part of the character of real metal.
Yes. Brass, copper, and bronze naturally respond to air, touch, water, and use. Some pieces will deepen, darken, or soften in tone. You can polish them for a brighter look or allow the patina to remain.
Only pieces specifically marked as food-safe should be used for direct food or drinking. Decorative pieces should be used for styling, storage, flowers, dry offerings, or display. Product pages should clearly mention the recommended use for each item.
Yes, the piece is designed for daily use, provided it is properly cared for
Yes, Lume Loam pieces are selected for their handmade character. Subtle variations in surface, shape, hammering, and finish may occur from one piece to another. These unique variations are an inherent part of the object and are not considered defects.
Yes, selected pieces can be prepared for gifting with protective wrapping and a care note.
Most standard Lume Loam pieces take 3–7 business days after dispatch. Sets, heavy pieces, personalised orders, gift orders, and pre-orders may take longer. Once your order is dispatched, the delivery timeline will depend on the shipping method and destination.
You may initiate a return within 30 calendar days of delivery. EU and UK customers have a statutory 14-day right of withdrawal, and our 30-day window is an additional voluntary extension. Returns after 30 days are accepted only under warranty or repair programme claims.